Log in
Frequently asked questions.
Explore our FAQ to find all the relevant information about our Buddha-inspired jewelry and art. Your questions, answered with clarity and insight
Where are your pieces crafted?
The majority of materials for our jewelry are carefully sourced from India, ensuring each piece is crafted with the utmost attention to detail in the UK. However, the origin of materials and artisans crafting may vary occasionally to maintain the highest quality of our creations.
Can I expect my piece to exactly resemble the images shown on the website?
Our natural gemstones make each piece unique, with variations in color, transparency, and markings. Differences from website images are possible but add to the item's uniqueness. Concerns? Contact us with your order number and a photo at contact@buddhagiftbox.com. We're here to ensure your complete satisfaction.
What's the best way to take care of my jewelry?
Cherish your unique, handcrafted jewelry by following these care tips:
How can I maintain wood beads?
How should I clean my gemstone bracelet?
Do you offer gift wrapping?
We do not offer gift wrapping right now
What methods of payment do you accept?
You have various payment options, including PayPal, Apple Pay, Google Pay, and credit cards such as Visa and Mastercard. Please note we currently do not accept American Express.
How much will the shipping cost?
Enjoy FREE worldwide shipping on all orders. Our shipping policy is subject to change; any updates will be communicated to our customers.
Will I need to pay taxes or duties on my order?
Import duties and taxes, set by your destination country, may apply upon receipt. These charges are your responsibility.
When will my order arrive?
We process orders within 1-2 business days. For U.S. deliveries, expect your order in 7-14 business days. International shipping times may vary.
How can I track my order?
Once shipped, you'll receive a tracking number via email and all information. It may take up to 24 hours for tracking updates to appear online. You can also check the status using our Order Tracking Page -https://www.buddhagiftbox.com/pages/track-your-order
Do you offer international shipping?
Currently we ship to US, Canada and Europe. Import duties and taxes may apply upon receipt of orders. The customs authority of your destination country sets such duties and taxes. You will be responsible for paying them if and when your local authorities ask you.
How are my items packaged and shipped to ensure their safety?
We take special care in packaging our precious items. We delicately place each piece in a traditional zari bag and meticulously bubble wrap fragile items. Finally, we seal everything in a bubble envelope, ensuring your spiritual treasures arrive in perfect condition, ready to inspire and bring tranquility.
Will my order arrive in one package?
We strive to ship all orders together in one package to ensure timely delivery. However, in certain cases, items may be shipped separately from multiple global warehouses to expedite the process. Each shipment will have its own tracking information. If you have any questions, please don't hesitate to contact us at contact@buddhagiftbox.com.
I received a damaged product. Now what?
If you receive a damaged item, please email us at contact@buddhagiftbox.com with a description and photo of the issue.
What is Buddha Gift Box's Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return an item?
Our 30-day return and exchange policy requires proof of purchase. Refunds exclude shipping costs, and return shipping is at your expense. Items must be returned in original condition. Email contact@buddhagiftbox.com with your order number, product name, and a photo for assistance.
Can I exchange an item for a different size or color?
Absolutely, we're here to help you find the perfect fit and style! If you wish to exchange your piece for a different size or color, please feel free to contact us. We'll do everything we can to accommodate your request. Please note, depending on the specifics of the exchange, there may be additional costs involved. Rest assured, we will keep you informed every step of the way and work closely with you to ensure your satisfaction.
How do I handle damaged items or order issues?
f your order arrives damaged, defective, or incorrect, please contact us immediately at contact@buddhagiftbox.com. We’re committed to ensuring your satisfaction and will work diligently to address the issue and provide a suitable solution.
What is the process for exchanges?
For exchanges, we recommend returning the item you currently have and, once the return is accepted, placing a separate order for the new item. Please be aware that there might be additional costs depending on the exchange specifics, and we will keep you informed throughout the process. Please contact us before returning for instruction.
Exchange and Returns Policy
